Vanco Setup
Note to Returning Customers: Vanco has made code changes to the API which allows software to connect to a Vanco gateway and we have updated our code to comply with Vanco's requirements. If you have copied or migrated your credit card settings from a previous site using the old "Vanco" gateway, your transactions will fail until you have updated your credit card settings to the new format (shown below).
To setup Vanco as the gateway on your event site, you'll need:
1. Current Software subscription and a Chair login for the event site
2. The ability to login to your Vanco account:
- User ID
- Client ID
- password
Vanco has three requirements that our other supported gateways do not:
Vanco requires the use of special card-readers that encrypt the card data when the card is read, before it is sent through our software to the gateway. You need to acquire these card readers from Vanco directly so that they have the correct key to decrypt the data on their end.
Vanco requires that refunds are processed directly on their website, so issuing refunds will take two steps: 1) processing on the Vanco website and 2) recording the refund in the software. Detailed instructions here.
Vanco has a $5 minimum transaction threshold.
To connect your gateway to the event site:
Go to Admin > Site Settings > Payment / Credit Card > Setup Gateway (menu tab only visible to users logged in with Chair role).
1. Choose Vanco Secure Swiper from dropdown.
2. Choose which cards you can accept from dropdown.
3. Enter (alphanumeric case sensitive) User ID:Client ID (alphanumeric) with no space before or after the colon.
4. Enter alphanumeric password.
5. Save.
Finish setting up credit card processing on your event site:
Go to Admin > Site Settings > Payment / Credit Card > Credit Card General:
1. This descriptor will appear on the receipts generated by the software as the source of the transactions. Ideally, it should match what will appear on your guests' credit card statements (this is dictated by your merchant account).
2. This box must be checked to allow vaulting or storing cards in your gateway for later access. If unchecked, the check-in screen will not display the form for vaulting credit cards.
3. SAVE
Note: Vanco requires matching billing address info in order to process transactions. The software will automatically add these fields to your ticket and registration forms if you haven't already done so. The address fields will be displayed, but not automatically required (users will have to complete them in order to process a credit card). You may opt to require this info from all users by editing your ticket field settings.
Be sure to test with a live online transaction (with vaulting or without vaulting) and remember that transactions for amounts < $5 will fail.