Changing Ticket Buyer to a Business
For editing a User record when the individual has a ticket.
When an individual buys a ticket, the same User record is shared by the buyer and guest. Since businesses cannot attend your event, you will not be able to edit the User record to a business if the User already has a ticket. To change the buyer to a business, you must first disconnect the shared User Record:
- Remove the buyer/guest from the ticket (Unassigned).
- Edit the Buyer user record to a business.
- Create a new user record for the Guest .
1. To remove the buyer/guest from the ticket:
Go to Tickets/Orders > Manage Guest Ticket/Order:
1. Edit ticket of "Buyer"
2. You will be editing this User record to a Business - so copy down the info you will need to create a new User for the ticket.
3. Click on Remove User tab.
4. Update Selected User.
2. To edit the User Record to a Business:
3. Reassign ticket to a new User record.
1. Click on Edit Guest icon next to Unassigned ticket.
2. Edit User.
3. Add Guest info to create new user record.
4. Update Selected User
Finished Product:
