Setting up Authorize.net for Vaulting Credit Cards

In order to vault credit cards using an Authorize.net gateway, you must enable the Customer Information Manager (CIM) on the Authorize.net website.

Note:   Authorize.net has recently discontinued the $20 monthly fee for CIM on new accounts, so if you have a new Auth.net gateway, you should enable CIM now.          

If you have an older Authorize.net account and have previously paid the fee, that fee structure still applies.  

 

Log in to your Authorize.net account:

1.  Turn on CIM (Customer Information Manager)

2.  Recommended:  Verify your Gateway security settings:

  • Lower AVS (address verification service) in Auth.net for Event Night to avoid failures due to missing or mismatched billing addresses.
  • Turn off CVV Requirements (3 digit code designed for card not present transactions).

3.  Return to your event site to direct the software to connect to your gateway account.

1.  Enable CIM to allow card vaulting:

1.  Enable CIM to allow card vaulting:

Login to your Authorize.net account

Go to Tools > Customer Information Manager > Sign up . . .

Note:  If CIM is already enabled on your account, a Customer Information Manager page will appear, and a link to "Discontinue Customer Information Manager (CIM) and terminate your CIM Service agreement" will appear below the Profile form.

A.  Accept Terms and Conditions:

A.  Accept Terms and Conditions:

Note:  Authorize.net has recently discontinued the $20 monthly fee for CIM on new accounts, so if you have a new Auth.net gateway, you should enable CIM now.          

If you have an older Authorize.net account and have previously paid the fee, that fee structure still applies.  

B. Confirm that CIM has been enabled:

B. Confirm that CIM has been enabled:
2.  Recommended:  Verify your Auth.net account security settings to reduce transaction failures:

Return to your Authorize.net account:

Go to Account > Settings > Security Settings > Address Verification Service

Address Verification Service (AVS):

Address Verification Service (AVS):

Important!   If your ticket forms do not collect complete billing address information for each guest (via required fields), your AVS settings MUST be lowered.    

Card Code Verification (CCV):

Card Code Verification (CCV):

Go to Account > Settings > Security Settings > Card Code Verification

3.  Update Gateway selection in your Event Site Settings:

3.  Update Gateway selection in your Event Site Settings:

Login to your event site.

Go to:  Admin > Site Settings > Payment / Credit Card > Setup Gateway (Credit Card menu tab is only visible when logged in with Chair role).

1. Select Authorize.net - Card Vaulting Support (CIM) from the dropdown menu.

2. Save