Testing Your Gala Credit Card Processing (and Vaulting) with a Live Transaction
Nothing brings peace of mind like a successful test transaction with a valid credit card! There are several ways to conduct a live transaction test - this method has the advantage of pre-viewing the event night transactions as well:
To check-in a test guest:
Go to Auction Night > Check-In
1. Click on the Sell a Ticket button. If you do not have any tickets configured to sell at check-in, it's a good idea to add at least a complimentary ticket in the event an unexpected VIP shows up and/or as a quick way to get someone with confusing ticket issues in the door (and spending!) rather than bogging down the check-in line.
Sell a test ticket:
Go to Auction Night > Check-in > Sell a Ticket
1. Select any ticket type.
2. Enter Test Transaction for name. Leave address fields blank (this will test whether AVS, address verification settings are active)
3. Swipe a valid credit card (or click for manual entry). If the credit card form does not display, you are not set up to vault cards.
4. Once card is vaulted, continue.
How vaulted cards are displayed:
1. Once credit card has been swiped/entered, the type of card and basic data is displayed along with a link to Clear Vault.
If a card doesn't vault correctly, you will get an error message - review instructions for your particular gateway here and compare against your settings at Admin > Site Settings > Payment / Credit Card > Setup Gateway. If your settings are correct, contact your gateway provider with the error message details for assistance.
Proceed Directly to Checkout:
Go to Auction Night > Check-out
1. Search for and select Test Transaction
2. Continue
Click on Add item button:
Enter $1 donation:
1. Search for item name = Cash to bring up donation item (embedded on your site).
2. Enter $1
3. Click on Add
4. Edit the ticket price to $0, if necessary.
5. Submit Payment to charge $1 to the vaulted card.
Success!
If you received an error message, try another card if there is any possibility the card might not be valid. Otherwise, review instructions for your particular gateway here and compare against your settings at Admin > Site Settings > Payment / Credit Card > Setup Gateway. If your settings are correct, contact your gateway provider with the error message details for assistance.
View credit card transaction history:
Go to Admin > View Reports > Post Auction > Sales by Payment Type > click on Credit Card line item
1. Note - transactions appear by default oldest to newest, so the transaction will appear at the end of the report (or click twice on Created column header to sort newest to oldest)
2. This report defaults to display completed orders only. Use dropdown menu to select and search for All or Failed statuses if desired.