Entering Tickets from RSVP or Order forms
Some organizations have a history of selling tickets via RSVP or Order forms and will enter the bulk of their tickets manually (internally) but it is usually necessary to enter at least a few tickets internally for any event and these instructions will show you how to do so.
To enter a new ticket internally:
Go to Tickets > click on Sell a Ticket
Select the Type(s) of Tickets and the quantity desired of each from dropdown menus:
1. Select type and quantity of ticket(s).
2. Follow this link to Sell items without tickets.
3. Add Tickets to Order.
Enter the sale information:
1. Checking Business Purchase? box will provide change the Buyer name fields and prevent the buyer info from being copied to the first ticket.
2. Enter the Buyer's info. If the First/Last Names and/or Email matches an existing user, the software will suggest using the existing record.
3. Banner indicates the type of ticket you are assigning a guest to.
4. The Buyer's information will automatically be copied into the first ticket (unless the buyer is a business). Clear Guest Info if the buyer will not be using this ticket.
5. Leaving all guest fields empty will create an Unassigned ticket which can be edited later to assign to specific guest or will appear on the check-in screen as "Buyer's Name - guest ticket".
6. Custom Fields and/or a Pre-programmed Meal Selection field can be created at Admin > Site Settings > Customize Your Site > Custom Fields.
7. Additional tickets will display a Copy Info button which will copy the previous record info (except First Name).
8. Optional: designated items may be sold during the registration process.
9. Optional: additional donations can be made during the registration process.
10. Select desired payment method from the dropdown menu to display appropriate payment fields and instructions. Use "External" to record credit card payments completed outside of the software.
11. Continue.
Confirm Order:
1. Review Order for accuracy.
2. Edit Order if necessary
3. Submit order to record and/or process payment.
Payment Confirmation and Receipt Generation:
1. Email or Print an invoice/receipt if desired.
2. Links to Sell Another Ticket or Return to the Ticket Page