New Auction HelpOnline Auction Clean-up and Reporting Managing Orders and Viewing Reports for Online AuctionsReturning an Online Auction Item and Awarding it to the Next Highest Bidder

Returning an Online Auction Item and Awarding it to the Next Highest Bidder

Situation: Highest Qualifying Bid was notified but does not want the Item and the Return is Approved  

1. Make sure Enable Automatic Closeout is turned off at Admin > Site Settings > Online Auction > General.

2. Manage Order and Return Item

3. Edit the Item:

4. Turn on Enable Automatic Closeout to award the item to the new highest qualifying bidder.  The new winner will be notified automatically (you can update the winning notification email message if desired).