Hiding Test and Empty Orders
Orders cannot be deleted* but empty and/or $0 orders can be hidden. Empty orders (all items returned, all payments refunded) are automatically hidden from your Order page, but remain accessible for viewing via the Advanced Search tool. $0 orders (containing only complimentary tickets/items) will display on the order page unless you choose to hide them.
*Maintaining a "paper trail" of all transactions is a fundamental principal of accounting best practices because it allows one to trace any sequence of events that transpired.
To hide/unhide orders:
Go to Orders Tab:
1. Click on Show Advanced link in the Search Options box
2. Uncheck the Hide Empty Orders box if desired (box is checked by default),
3. Hide orders with $0 total by checking the box.
4. Click on Search to apply/remove the filter changes. Note: the filter(s) will revert to their default settings when your browser refreshes. Using the back button at the bottom of each page, rather than your browser back arrow or navigation bar tabs will usually keep the filter(s) in effect longer.
5. Click on Order Total column header to sort data to see filter results.
To hide a test order:
Go to Orders > click on Manage link of desired order:
1. Return all Item(s) first.
2. If guest has checked in, you must edit guest to remove the user before returning the ticket(s) - see below
3. Return Ticket
4. Refund Payment
To remove checked-in User:
Go to: Orders > Manage Order > Edit Guest > Remove User
Confirm removal:
Once ticket has been unassigned, you can return it.
Once all items/tickets have been returned and payments refunded, Order is empty and will be automatically hidden.