Viewing and Monitoring Sales/Orders and Online Payments
Once the bidding has closed, winners will be notified and provided instructions for paying for their purchase.
You'll want to review (and in the case of closed/blind bidding, assign) the winning bids and monitor payments so you can make arrangements to deliver the goods to winners and/or follow up on any buyers that need assistance to complete their transaction.
To view Online Sales and Orders:
Go to Admin > View Reports > Online Auction > Online Order Status Overview
Once email notifications are sent to winners, the sale creates an order, which will appear on the Online Order Status report.
As high bidders are notified that they have won ,
1. After notifying winners, orders appear on the report as Unpaid. If you have set up a custom payment type, you can view the orders which are waiting for payment by clicking on the Unpaid line item (see below.
2. The winning notification message (and the daily payment reminders, if enabled) provide instructions and a link for buyers to pay for their purchases online. Once orders are paid for, the software closes the order and marks it as Paid (or Partially Paid).
3. Click on the Overpaid line item for a list of orders needing a refund.
4. Non- order amount represents revenue that was entered as Gift and Ad Sales items, and not sold. Note: non-order revenue is also displayed on the Post-Auction reports.
You can manage any order manually by clicking on the Manage link in the left column.
To view unpaid orders that are waiting for custom payment:
Click on the Unpaid line Item on the Summary Report to view the status of all unpaid orders
1. Waiting for Payment status indicates that the buyer chose the Custom Payment method to pay for their order, and is submitting their payment offline, according to the instructions you provided. Once you have received the payment, and applied it to the order, the order will be marked as paid.
2. You can also view orders Waiting for Payment by using the search filter on the Orders page.