Editing a Ticket
Everything you need to do to an existing ticket order can now be done from a single (Order) page including add, return, exchange, or change the price of a ticket, add names to unassigned seats, add items to an online order, or record a payment.
To view a ticket order:
Go to Tickets > click on Mange Ticket icon
To edit any element of the Ticket order:
1. Edit Ticket Buyer's User record.
2. Update Ticket Buyer's address info only.
3. Print (+preview) or Email Receipt for this order.
4. Add Item or Ticket to order.
5. Edit or Return this Item/Ticket. Edit allows you to replace this ticket/item with a different ticket type or item. Returns will remain on the receipt with a red line through the name and price = $0.
6. Edit Guest's User record and/or unassign/reassign guest using this ticket (see below).
7. Edit Price of Item/Ticket
8. Add Payment (button only displays when order has a balance due)
9. Payment History (refund icon normally only appears when order has been overpaid).
10. Credit Card Approval or Failure messages/codes can be viewed here.
To edit guest:
Click on Edit Guest icon (step 6 above):
11. Edit existing Guest's details as necessary.
12. Select another User to replace existing guest.
13. Remove User to enter a new guest w/o an existing user record or to leave ticket unassigned.
14. Uncheck the box to undo check-in for the guest.
15. You can also view/edit the full record (to undo check-in, edit vaulted credit card etc).
16. Update Guest record.