Returning Customer Reestablishing Credit Card Gateway

Welcome back! This is going to be easy. We’ll tell you if you need to make any adjustments to your gateway account (chances are really good that you won’t):

Keep reading down the page until you find your existing gateway.

If your gateway provider is on the list below, you are walking in clover - all you need to do now is make sure the account is live.

Here’s the list:

* eProcessing Network
* Merchant eSolutions
* PayTrace
* WonderPay
* X-Charge
* Vanco eServices

Excellent. Your existing account is fully-supported, and you only need to copy over the information from last year’s event site into this year’s event site.



If your gateway provider was :

* Authorize.net (ecommerce Account)
* Braintree

Your account can work just like it did before. But you will need to call the gateway provider shortly before your event, to activate a special feature that is now needed to capture and store guest’s card-data at check-in. This extra feature does come with a monthly fee, but a) it’s a small fee, and b) you only really need it for the time between check-in and the time you finish processing all event-night transactions. So, activating it a week before your event, and keeping it functional for 3 weeks before turning it off, should do.

Here’s what you need to ask for:

* Authorize.net - ask to have the CIM (Customer Information Module) module activated for your event. This costs $20/month, last time we checked.
* Braintree - ask to have “vaulting” turned on for your event. This costs $20/month, and $0.01 per card number stores (last time we checked)
(If you are a customer who uses the Portland Schools Foundation’s Braintree account, contact Samantha Lopez - Samantha@thinkschools.org, 503-234-5404 ext. 13 .)


If your gateway provider was :

Linkpoint

We have mostly good news for you. You can choose to continue using your existing account - it still integrates with check-out beautifully. But, because of upgrades we made to keep pace with increasing security standards, we can no longer support storing card data at check-in, with this gateway.

If you want to capture guest card numbers at check-in, you’ll need to get a different gateway account. If you got your merchant account through First Data and Jack Keenan, you can continue to use that account - just contact Jack after you fill out this form and he will switch you to an eProcessing Network gateway account. And then life will be a bowl of cherries. (A $5 per fee increase will be charged during the month(s) you have the account active.)



If your gateway provider was:

PayFlow Pro / PayPal

We get asked about PayPal a lot. And because of that, we have built in the best support for PayPal that we can.

But: we cannot integrate support for plain-vanilla, entry-level PayPal accounts into our check-out process. The reason why is that PayPal requires that the payor (your guest) be taken to a page on the PayPal website, and enter their PayPal account info or credit-card data into that page. This would slow down check-out hugely; our system is designed to let the check-out volunteer handle the transaction completely, without requiring the guest to handle a keyboard or look at a monitor. So we can’t integrate with PayPal.

The good news: PayPal has an Internet Payment Gateway of their own, that we can integrate with using the same methods we use to talk to other gateways. This is called PayFlow Pro. If you have a PayFlow Pro account, then you can plug the account details in and things will work beautifully. If you don’t, you can contact PayPal and have PayFlow Pro added to your account.



If your gateway provider was:

Authorize.net (Card Present Account)
Viaklix
PayJunction
Sage
Transnational

We have mostly good news for you. You can choose to continue using your existing account - it still integrates with check-out beautifully. But, because of upgrades we made to keep pace with increasing security standards, we can no longer support storing card data at check-in, with this gateway.

If you want to capture guest card numbers at check-in, you’ll need to get a different gateway account (although you may be able to continue using your existing merchant account). Contact our support team - we’ll talk you through the options.

(Authorize.net Card Present users can contact their merchant and adjust their settings and setup an e-commerce account, but often if is more cost effect to open a new account.)



If you decide you do not want use one of the partially-supported gateways, all is not lost. You can still use an external credit-card terminal or imprinter with our software

If you use a closed-system auction-payment service provider (i.e. Auctionpay), or the bank where your organization has a merchant-processing account does not work with any of our integrated Internet Payment Gateways, don’t despair! You can still use them to process credit-card transactions on event-night.

Simply ask your payment service provider or bank for enough terminals or imprinters to put one with each of your check-out stations. Check guests in as usual, and at check-out simply choose “External” as the payment method in the check-out screen. Use the terminal or imprinter to charge the guest’s card, then print the guest’s receipt from within the Tofino Auctions (or SchoolAuction.net) software.



Finally, you can start again with a new fully supported gateway and merchant account.
Click Here.